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Coverage Map, please click here]
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form and get connected:
**New customers only.
Webmail users, please log-in to your account(s) using links below:
• YourLink Webmail
• Link.Ca Webmail
YourLink Technical Support - Email Troubleshooting
Issue #1: I get this screen when I log in.
Solution: You must supply your YourLink.ca username (which is your email address) and your password. If you cannot remember your password please contact YourLink’s technical support for a reset. If this window keeps opening every time you open outlook click the "Save this password in your password list" checkbox.
Issue #2: I can’t send email via my Outlook, I receive "554 John.doe@yourlink.ca : Recipient address rejected: Access Denied"
Solution: You have not setup authenticated for sending.
1. Go to Tools-> Account Settings...
2. Select your account from the list
3. Click the
option from the list of button directly above the email list. This will open the "Change E-mail Account" window
4. On the bottom of the "Change E-mail Account", click the "More Settings..." button. This will open the "Internet E-mail Settings" window
5. Select the "Outgoing Sever" tab at the top of the "Internet E-mail Settings"
6. Insure that the check box "My outgoing server (SMTP) requires authentication" is checked off
7. Select the "Use same settings as my incoming mail server" radio button
8. Click "OK" to save the settings
9. Click "Next"
10. On the final window, click "Finish"
Issue #3: I can't send email via my Outlook. I receive 550: Recipient address rejected: User unknown in relay recipient table (in reply to RCPT TO command)
Solution: The email address that you are sending to does not exist. Check the email address and try again. If you keep receiving this email, please try to contact the user by other means to verify the email address.
Issue #4: I get the following error when trying to send mail from my Thunderbird account
Solution: You do not have your authentication to send configured correctly
1. Click "Tools"-> "Account Settings" in the menu bar of the thunderbird program. The "Account Settings" window will open.
2. Click on "Outgoing Server (SMTP)" from the list on the left
3. The display on the right will change to display a list of accounts. Select your yourlink.ca email account and click the "Edit..." button.
4. Insure that your "Server Name" field has smtp.yourlink.ca entered.
5. Click the "User name and password" checkbox and enter your yourlink.ca email account address.
6. Click "OK" to insure that the settings have been saved. This will close the "SMTP Server" windows
7. Click "OK" on the "Account Settings"
Try sending again. If the issue persists, please contact Yourlink Technical support at 1-888-671-5465.
Solution: You must supply your YourLink.ca username (which is your email address) and your password. If you cannot remember your password please contact YourLink’s technical support for a reset. If this window keeps opening every time you open outlook click the "Save this password in your password list" checkbox.
Issue #2: I can’t send email via my Outlook, I receive "554 John.doe@yourlink.ca : Recipient address rejected: Access Denied"
Solution: You have not setup authenticated for sending.
1. Go to Tools-> Account Settings...
2. Select your account from the list
3. Click the
option from the list of button directly above the email list. This will open the "Change E-mail Account" window
4. On the bottom of the "Change E-mail Account", click the "More Settings..." button. This will open the "Internet E-mail Settings" window
5. Select the "Outgoing Sever" tab at the top of the "Internet E-mail Settings"
6. Insure that the check box "My outgoing server (SMTP) requires authentication" is checked off
7. Select the "Use same settings as my incoming mail server" radio button
8. Click "OK" to save the settings
9. Click "Next"
10. On the final window, click "Finish"
Issue #3: I can't send email via my Outlook. I receive 550: Recipient address rejected: User unknown in relay recipient table (in reply to RCPT TO command)
Solution: The email address that you are sending to does not exist. Check the email address and try again. If you keep receiving this email, please try to contact the user by other means to verify the email address.
Issue #4: I get the following error when trying to send mail from my Thunderbird account
Solution: You do not have your authentication to send configured correctly
1. Click "Tools"-> "Account Settings" in the menu bar of the thunderbird program. The "Account Settings" window will open.
2. Click on "Outgoing Server (SMTP)" from the list on the left
3. The display on the right will change to display a list of accounts. Select your yourlink.ca email account and click the "Edit..." button.
4. Insure that your "Server Name" field has smtp.yourlink.ca entered.
5. Click the "User name and password" checkbox and enter your yourlink.ca email account address.
6. Click "OK" to insure that the settings have been saved. This will close the "SMTP Server" windows
7. Click "OK" on the "Account Settings"
Try sending again. If the issue persists, please contact Yourlink Technical support at 1-888-671-5465.