Customer Care Information
YourLink offers you several options for contacting us regarding inquiries, support and bill payments:

• Contact your local YourLink office at the telephone number(s) shown on the front of your bill

• Visit our web sites at www.imagewireless.ca, www.rctvonline.net, www.columbiacable.net, www.omineca.com, or www.coppervalley.ca

• Email: webs@yourlink.ca

Payment Options
YourLink provides you with the following convenient payment alternatives:

• Pre-authorized Monthly Payment Plan from your bank account or credit card

• Telephone Banking, PC Banking or in person through your financial institution

• Your payment may be mailed directly to YourLink, cheques are payable to YourLink Inc.

• Contact a YourLink Customer Service Representative by telephone

• Visit a YourLink office near you

Terms of Payment
The services you subscribe to are payable by the due date indicated on your bill. Payments made after the statement date on your bill will be reflected on your next bill. Amounts owing after the due date are subject to a late payment interest charge, calculated at 2% per month, compounded monthly. An additional late payment fee may apply subject to the duration of the outstanding balance. Should it become necessary to disconnect a past due account, payment of the full outstanding balance plus a reconnection charge will be required before service is restored.

Privacy
YourLink is operating in accordance with the Federal Privacy Law. Further details on YourLink's Privacy Policy are available at www.yourlink.ca/privacy.html