Updated May 11, 2013
applies to YourLink Inc., and its subsidiaries which are referred to
here collectively as YourLink. At YourLink, the security and integrity
of our customers' personal information is important to us. We take every
reasonable measure necessary to protect the privacy of our customers
while providing the high level communication services they expect.
privacy practices are in accordance with all federal and provincial laws
and regulations and where applicable with the privacy rules established
by the Canadian Radio-television and Telecommunications Commission (CRTC).
YourLink has in
place privacy and security practices to safeguard our customers'
personal information. These practices are reviewed, and if necessary
revised, on a regular basis. Additionally, YourLink employees receive
privacy training and must comply with YourLink's privacy practices as a
condition of employment.
information collected by YourLink is information about an identifiable
individual that may include such information as your name, e-mail
address, mailing address, phone number, financial information, birth
date and any recorded complaints.
At YourLink, we
collect customer information for one or more of the following purposes:
a positive customer experience, and deliver, bill for, and collect
payment for products and services;
understand customer requirements and make information available
regarding products and services offered by YourLink and its agents,
dealers and related companies;
To manage and develop YourLink business and operations;
To meet legal and regulatory requirements; and
To obtain credit information or provide it to others.
YourLink does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.
YourLink retains personal information only as long as necessary for the fulfillment of those purposes.
YourLink informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.
YourLink ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.
YourLink companies share information with other YourLink companies or their agents and authorized dealers, in order to offer customers products and services that they may find attractive. Notices on sharing information are contained in each company's application forms, invoices and web sites. If customers do not want to be marketed with these products and services, they can contact YourLink (see How To Contact YourLink below).
Additional information on your privacy is located in the Frequently Asked Questions section of www.yourlink.ca under the Category of Privacy.
company officer has been appointed as the Privacy Officer at YourLink.
The Privacy Officer is accountable for all personal information at
YourLink. You can reach the YourLink Privacy Officer using the contact information below.
204 Cardinal Crescent
Customers that wish to:
information about YourLink Commitment to Privacy;
access, or obtain more information about, their personal information held by YourLink; or
make a privacy-related complaint;
may contact a
YourLink customer service representative who, if necessary, will refer
the customer to the YourLink Privacy Officer.
The Office of the Privacy Commissioner of Canada oversees YourLink personal information handling practices. If your privacy concerns are not
addressed to your satisfaction by YourLink you may contact the Office of
the Privacy Commissioner of Canada for further guidance:
1-800-282-1376 or 613-995-8210
By Fax: 613-947-6850
By E-mail: firstname.lastname@example.org